Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels including phone, chat, and email
• Maintain professional relationships with internal and external customers while managing support requests
• Perform administrative tasks within core systems and ensure compliance with company policies and procedures

Required Qualifications, Training, and Education

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and work effectively in a fast-paced environment
• Strong organizational skills and a passion for delivering exceptional customer service