Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours), bilingual.

Key Responsibilities

• Provide exceptional customer service through multiple channels, including telephone, chat, and email
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to work quickly and think logically under pressure
• Familiarity with G-Suite applications