Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist III - Bilingual.

Key Responsibilities

• Answer incoming calls and act as the point of contact for specialty clients
• Investigate and resolve issues for sales teams, providers, and internal customers
• Support onboarding and manage customer complaints, escalating high priority issues as needed

Required Qualifications

• High School Diploma or GED
• 4+ years of customer service experience, preferably in a healthcare contact center
• 4+ years of experience in a sales or customer service environment
• Must be 18 years of age or older and authorized to work in the U.S. without sponsorship
• Demonstrated ability to perform essential duties with or without accommodation