Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) - Bilingual.

Key Responsibilities

• Provide exceptional service and support to internal and external customers through various communication channels
• Perform administrative functions such as password resets and service requests while maintaining productivity standards
• Establish and maintain professional relationships with customers and co-workers, ensuring compliance with company policies

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to navigate various programs and applications while providing timely service
• Must possess a professional demeanor and a strong work ethic