Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels including phone, chat, and email
• Perform administrative tasks within core systems, such as processing service requests and password resets
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to adapt to change and handle difficult customer interactions professionally
• Strong organizational skills and ability to manage multiple tasks effectively