Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) - Bilingual.

Key Responsibilities

• Provide excellent customer service through various channels including phone, chat, and email
• Perform administrative functions and maintain professional relationships with customers
• Ensure compliance with policies and enhance knowledge of products and services

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to work effectively in a fast-paced environment
• Preferred consideration for candidates with experience in multi-channel communication