Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional service and support to internal and external customers through various communication channels
• Perform administrative functions within core systems, including processing service requests and managing inquiries
• Establish and maintain professional relationships with customers and co-workers while adhering to service standards

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to work effectively in a fast-paced, multi-channel communication environment
• Willingness to learn and adapt to new skills and technologies