Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional customer service through various channels, including phone, chat, and email
• Perform administrative tasks within core systems, such as password resets and service requests
• Maintain professional relationships with internal and external customers while adhering to service standards

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to work effectively in a fast-paced, multi-channel environment
• Knowledge of G-Suite applications is preferred