Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various communication channels, addressing inquiries accurately and professionally
• Perform administrative tasks within core systems, including managing service requests and maintaining customer relationships
• Comply with company policies and procedures while enhancing knowledge of products and services

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and manage multiple tasks effectively
• Strong organizational skills and a professional demeanor