Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional customer service through various channels, ensuring timely and accurate responses to inquiries
• Perform administrative functions within core systems and maintain professional relationships with customers and co-workers
• Comply with company policies and enhance industry knowledge through continuous learning opportunities

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to work quickly and think logically under pressure
• Must possess a professional and friendly demeanor