Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service and support to internal and external customers through various communication channels
• Perform administrative functions within core systems, including managing service requests and maintaining professional relationships
• Enhance knowledge of products and services while complying with corporate policies and procedures

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and work effectively under pressure
• Strong organizational skills and a passion for providing exceptional customer service