Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various communication channels
• Perform administrative functions and manage time effectively to meet service standards
• Maintain professional relationships with internal and external customers while complying with policies and procedures

Required Qualifications, Training, and Education

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to acquire new skills and adapt to change positively
• Strong organizational skills and ability to multi-task effectively