Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional customer service and support to internal and external customers across multiple channels
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional relationships with customers and co-workers while complying with company policies

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Preferred consideration for candidates with experience in multi-channel communication