Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide excellent customer service through various communication channels, ensuring timely and professional responses
• Perform administrative tasks within core systems, including password resets and service requests
• Establish and maintain professional relationships with internal and external customers while complying with company policies

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center or multi-channel environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to adapt to change and manage multiple tasks effectively
• Strong organizational skills and a passion for providing exceptional customer service