Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels, including phone, chat, and email
• Perform administrative functions and manage customer inquiries accurately and timely
• Maintain professional relationships with customers and co-workers while complying with company policies

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in reading, writing, and speaking
• Ability to adapt to change and work under pressure
• Strong organizational skills with a focus on accuracy