Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) - Bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels, ensuring timely and accurate responses to inquiries
• Perform administrative tasks within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers while complying with company policies and procedures

Required Qualifications, Training, and Education

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to adapt to change and manage multiple tasks efficiently
• Strong organizational skills and a passion for providing exceptional customer service