Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels, including phone, chat, and email
• Maintain professional relationships with internal and external customers while managing support requests
• Perform administrative functions and comply with company policies and procedures

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to adapt to change and manage multiple tasks effectively
• Strong organizational skills and a professional demeanor