Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual and ready to provide exceptional service to customers.

Key Responsibilities

• Provide excellent customer service through various communication channels, including phone, chat, and email
• Perform administrative functions within core systems, such as service requests and password resets
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to work effectively in a multi-channel communication environment
• Strong organizational skills and ability to manage time effectively