Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional customer service to internal and external customers through various communication channels
• Perform administrative tasks within core systems, such as password resets and service requests
• Maintain professional relationships with customers and co-workers while adhering to company policies and service standards

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to work effectively under pressure and manage multiple tasks
• Preferred consideration for candidates with a passion for helping others and providing exceptional customer service