Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional customer service through various communication channels, ensuring timely and accurate responses
• Perform administrative functions within core systems and maintain professional relationships with customers and co-workers
• Enhance knowledge of products and services while complying with corporate policies and procedures

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to work effectively under pressure and manage multiple tasks
• Must possess a professional and friendly demeanor