Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels, ensuring timely and accurate responses to inquiries
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with internal and external customers while complying with company policies

Required Qualifications, Training, and Education

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multitask in a fast-paced environment
• Ability to adapt to change and handle difficult customer interactions professionally