Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Care and Technical Support professional.

Key Responsibilities

• Serve as the first point of contact for customers needing technical support via phone and email
• Troubleshoot hardware and software issues while managing support tickets for efficient resolution
• Provide guidance to new and existing users on products, ensuring a smooth user experience

Required Qualifications

• Excellent English and Spanish written and oral communication proficiency (CEF C1 level or above)
• High school diploma or equivalent; college degree or some college completed preferred
• 1 or more years of customer service experience preferred
• Experience in installing, maintaining, and troubleshooting computers and peripherals
• Must be at least 18 years old and reside within an approved state