Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time role responsible for providing exceptional customer service and support in a multi-channel environment, requiring bilingual proficiency in English and Spanish.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email
• Perform administrative functions within core systems and maintain professional relationships with customers
• Comply with departmental and corporate policies while enhancing knowledge of products and services

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to acquire new skills and adapt to change positively