Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers through various communication channels, ensuring exceptional service and maintaining professional relationships.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, such as password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Preferred consideration given to candidates with prior experience in a multi-channel communication environment
• Ability to adapt to change and work effectively under pressure