Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers through various communication channels, ensuring exceptional service and timely responses.

Key Responsibilities

• Provide excellent customer service and respond to inquiries via telephone, chat, and email
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with multi-channel communication experience
• Ability to adapt to change and work effectively under pressure