Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time, non-exempt position responsible for providing exceptional service and support to internal and external customers through various communication channels.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email with professionalism and accuracy
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to adapt to change and work effectively under pressure