Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time after-hours support to customers, delivering exceptional service through various communication channels while maintaining professional relationships.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional working relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration given to bilingual candidates
• Ability to acquire new skills and adapt to change in a positive manner