Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time position responsible for providing exceptional service to customers through various communication channels while maintaining professional relationships and ensuring timely support.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional working relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to adapt to change and work effectively under pressure