Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time customer support in a multi-channel environment, ensuring exceptional service to internal and external customers while being bilingual in English and Spanish.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to acquire new skills and adapt to change positively