Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers in a multi-channel environment, ensuring exceptional service and timely responses to inquiries.

Key Responsibilities

• Provide excellent customer service through various communication channels, including phone, chat, and email
• Perform administrative functions within core systems and manage customer inquiries efficiently
• Establish and maintain professional relationships with customers and co-workers while adhering to company policies

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to adapt to change and learn new skills quickly