Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers by responding to inquiries and facilitating requests in a remote or hybrid environment.

Key Responsibilities

• Deliver exceptional customer service through various communication channels, including phone, chat, and email
• Perform administrative tasks within core systems, such as password resets and service requests
• Maintain professional relationships with customers and co-workers while managing time effectively to meet service standards

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to acquire new skills and adapt to changes positively