Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time after-hours support to internal and external customers by responding to inquiries across multiple channels while maintaining professional relationships and service standards.

Key Responsibilities

• Provide exceptional customer service through various communication channels including phone, chat, and email
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional relationships with customers and co-workers while complying with corporate policies

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to acquire new skills and adapt to changes positively