Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers in a multi-channel environment, ensuring exceptional service and timely responses to inquiries.

Key Responsibilities

• Provide excellent customer service through telephone, chat, and email communications
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration given to candidates with multi-channel communication experience
• Ability to adapt to change and learn new skills effectively