Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time position responsible for providing exceptional service and support to customers through various communication channels, while maintaining professional relationships and managing administrative tasks.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email
• Perform administrative functions within core systems, such as password resets and service requests
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration given to bilingual candidates
• Ability to work in a fast-paced environment and manage multiple tasks effectively