Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time position responsible for providing exceptional customer service and support to internal and external customers in a multi-channel environment.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers

Required Qualifications, Training, and Education

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration given to candidates with multi-channel communication experience
• Ability to adapt to change and work in a fast-paced environment