Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time position that provides exceptional service and support to internal and external customers in a multi-channel environment, requiring bilingual proficiency in English and Spanish.

Key Responsibilities

• Provide excellent customer service through various communication channels including telephone, chat, and email
• Perform administrative functions within core systems, including managing service requests and maintaining customer relationships
• Comply with corporate policies and enhance job knowledge through continuous learning opportunities

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to adapt to change and work effectively under pressure