Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers through various communication channels, ensuring exceptional service and maintaining professional relationships.

Key Responsibilities

• Provide customer service through phone, chat, and email, addressing inquiries accurately and professionally
• Perform administrative functions and maintain knowledge of products and services
• Collaborate with coworkers to achieve departmental and company goals

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred experience in a multi-channel communication environment
• Strong organizational skills and ability to multi-task effectively