Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time, after-hours support to customers by delivering exceptional service through various communication channels while maintaining professional relationships and knowledge of products.

Key Responsibilities

• Provide excellent customer service through telephone, chat, and email
• Perform administrative functions within core systems and manage customer inquiries
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and handle pressure effectively
• Preferred consideration given to candidates with prior experience in multi-channel communication environments