Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time, after-hours support to internal and external customers, ensuring exceptional service through various communication channels.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, such as password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration given to candidates with experience in multi-channel communication environments
• Ability to adapt to change and work effectively under pressure