Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time after-hours customer service support, responding to inquiries via multiple channels while maintaining professional relationships with customers and co-workers.

Key Responsibilities

• Deliver exceptional customer service through accurate and timely responses to inquiries
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Collaborate with co-workers to achieve departmental and company goals

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to work quickly and think logically under pressure