Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time customer support by responding to inquiries and facilitating requests in a professional manner, ensuring exceptional service for internal and external customers.

Key Responsibilities

• Provide excellent customer service across multiple channels including phone, chat, and email
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional relationships with customers and co-workers while complying with corporate policies

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to acquire new skills and adapt to change positively