Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time after-hours support, delivering exceptional service to internal and external customers through various communication channels while maintaining professional relationships.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via phone, chat, and email
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to adapt positively to change and learn new skills efficiently