Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support to internal and external customers by responding to inquiries and facilitating service requests in a professional manner.

Key Responsibilities

• Provide exceptional customer service through various communication channels
• Perform administrative functions within core systems and manage time effectively
• Establish and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in multi-channel communication environments
• Ability to acquire new skills efficiently