Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist is a full-time position focused on providing exceptional service and support to customers through various communication channels while maintaining professional relationships.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email
• Perform administrative functions within core systems and manage time effectively to meet service standards
• Establish and maintain professional relationships with internal and external customers

Required Qualifications, Training, and Education

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with prior experience in multi-channel communication
• Ability to acquire new skills and adapt to changes in a positive manner