Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist provides full-time support in a multi-channel environment, delivering exceptional service to customers while managing inquiries and administrative tasks.

Key Responsibilities

• Provide excellent customer service through various communication channels, ensuring timely and accurate responses
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to adapt to change and work in a fast-paced environment