Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, managing inquiries via phone, chat, and email while maintaining professional relationships and administrative functions.

Key responsibilities

• Respond to customer inquiries in a timely and professional manner across multiple channels
• Perform administrative tasks such as password resets and service requests within core systems
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Ability to effectively communicate in both written and verbal forms
• Strong organizational skills with the ability to multi-task in a fast-paced environment