Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service and support to internal and external customers through various communication channels while working remotely or in-person at the Columbia, MO headquarters.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with timely and professional service
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests
• Perform administrative functions within core systems, including password resets and service requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs