Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours) to provide exceptional service and support to internal and external customers through various channels, while managing inquiries and administrative tasks in a hybrid work environment.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards
• Perform administrative functions within core systems, such as password resets and service requests, while complying with company policies and procedures

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Strong organizational skills and the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs