Bilingual Customer Support Specialist

Job Summary

Providing exceptional after-hours support, the full-time Bilingual Customer Support Specialist will assist internal and external customers through various communication channels while maintaining professional relationships and ensuring compliance with service standards.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including service requests and password resets
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center environment
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Strong organizational skills with the ability to multi-task and navigate various programs
• Ability to adapt to change positively and provide exceptional customer service