Bilingual Customer Support Specialist

Job Summary

As a full-time Bilingual Customer Support Specialist (After Hours), the candidate will provide exceptional service and support to internal and external customers through various communication channels while working in a hybrid environment based in Columbia, MO.

Key responsibilities

• Provide clear and timely responses to customer inquiries via telephone, chat, and email
• Establish and maintain professional relationships with customers and co-workers while managing administrative functions within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer needs

Required qualifications

• Bilingual proficiency in English and Spanish, with strong communication skills
• High school diploma required; college degree preferred
• At least one year of customer service experience in a contact center or multi-channel environment
• Ability to work efficiently under pressure and manage multiple tasks
• Familiarity with G-Suite applications, including Gmail and Google Docs